Help — Tola

How do I unlock all pictures?

Tap a picture with a crown or open "For parents". Solve a short grown-up task and choose a Premium plan. Payment is handled by the store (Apple or Google).

I bought Premium but pictures are still locked

Open "For parents" → "Restore purchases". Make sure the device is signed in to the same store account used for the purchase and is online.

How do I cancel my subscription?

Subscriptions are managed by the store. On iPhone and iPad: Settings → (your name at the top of the screen) → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions. Do it at least 24 hours before the end of the period to avoid the next charge.

How do I request a refund?

Refunds are handled by the store: Apple — reportaproblem.apple.com, Google — in your Google Play order history.

Does the app work offline?

Yes. Coloring and saved pictures work offline. The internet is only needed to buy or restore Premium.

Are drawings saved?

Yes, automatically, on the device. Deleting the app also deletes saved pictures.

How do I turn off music or the narrator?

In "For parents" you'll find sound and narrator switches and the language setting.

Contact

Write to us: kszubski@gmail.com. We usually reply within a few business days.